The short version: We do not share your information with anyone not affiliated with Knitrino. We don’t give it to advertisers, we don’t track it for Facebook. We treat your data as we do our data. You can opt out of marketing emails at any time by clicking the “Unsubscribe” button contained in the email.
PRIVACY POLICY
Last updated June 23, 2021
Quarky Labs LLC, d.b.a. Knitrino ("Knitrino") is committed to respecting the privacy rights of its customers, visitors and other users of its services. We know that you care about how your Personal Information is used and shared, and we take your privacy seriously. We may share your Data or Personal Information with our subsidiaries or affiliated companies to provide you the Service or to improve the Service. We do not rent or sell your Data to anyone. You have control over what information you share and whom you share it with. We do not share your Personal Information with people or services without your permission. We will work hard to be a responsible steward of the information we hold. Please read the following to learn more about our privacy practices ("Privacy Policy").
By using the services provided by Knitrino, any other related services, or using the Knitrino Website at www.knitrino.com (collectively, the "Services"), you accept the practices outlined in this Privacy Policy.
If you do not accept any of the provisions of this Privacy Policy, please do not use the Services.
If you have any questions about this Privacy Policy, you may contact us at support@knitrino.com.
Conditions of use
If you decide to access or use the Services, any possible dispute over privacy is subject to this Privacy Policy and Terms & Conditions ("Services Agreement"), including limitations on damages, arbitration of disputes, and application of Washington state law.
What does this Privacy Policy cover?
This Privacy Policy covers what information Knitrino collects when you access or use our Services and how Knitrino uses such information. This Privacy Policy does not cover use of information by third parties we do not control.
Links to privacy policy of third party service providers:
What information does Knitrino collect?
Personal Information
Knitrino collects information that you provide us. For example, when you express an interest in obtaining additional information about the Services or registering to use the Services, Knitrino may ask you to provide certain contact information such as name, organization name, address, email address, and phone number (collectively, "Contact Information"). When registering for the Services, you may be required to provide additional information that may include a credit card number or other banking or payment information ("Billing Information").
In connection with your use of the Services, Knitrino may collect information that is created or provided by you for such purposes (collectively, "Service Information"). This may include but is not limited to: (a) personal data, such as information you provide about other people such as contact information, phone number, email address, first and last names, and (b) usage data, such as messaging history, purchasing history, transaction dates, read receipts, and other messaging metadata. Contact Information, Billing Information and Service Information may include information that is "Personal Information," meaning data which directly, or used in conjunction with other provided information, enables the identification of a specific individual.
Site Information
As you navigate the Knitrino Website, Knitrino may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons ("Site Information"). Site Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on the Site (such as the Web pages viewed and the links clicked). Contact Information, Billing Information, Service Information and Site Information may be collectively referred to as the "Data."
California Civil Code
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to support@knitrino.com
How does Knitrino use the data?
Knitrino uses the Data for the following purposes:
to provide, monitor, further develop, and improve the Services;
to manage payments – Knitrino uses a third-party credit card processing provider to manage credit card and ACH processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing and ACH on our behalf, and is subject to confidentiality obligations restricting the disclosure of information collected to other third parties;
to provide the Services and perform tasks you request. For example, we will use Service Information and Contact Information to provide you with customer support and, together with Site Information, technical support.
to communicate with you about your interest in and use of the Services. For example, if you provide your Personal Information in your account, Knitrino will use that information provided to contact you about your interest in the Services. You may opt-out of those communications by following the email opt-out instructions contained in each email or by sending an email request to support@knitrino.com
to administer your account and communicate with you about your comments and inquiries. For example, we will use Service Information, Billing Information, and your Contact Information to provide you with access to the Services you have ordered, as well as support services, technical updates or updates on changes in Knitrino's policies. Knitrino may also use your Contact Information to send you company updates and marketing information.
to provide and administer our community of users. Knitrino may provide bulletin boards, blogs, slack channels, or help forums on Knitrino Website. Any Personal Information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Knitrino is not responsible for the Personal Information you choose to submit in these forums.
Please note that Knitrino’s use of the Service Information is also governed by the agreement you enter into with Knitrino in connection with the Services Agreement. Please refer to the Services Agreement for specific provisions concerning confidentiality and data protection. In the event of any conflict between this Privacy Policy and the Services Agreement, the Services Agreement will control.
Choices
Opt-Outs
You may opt-out of marketing communications by following the email opt-out instructions contained in each email. However, you may not opt-out from non-marketing communications, including company updates, service notifications and other operational updates.
Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. Our Services and Knitrino Website do not additionally provide a Do Not Track option at this time. This means that unless you have selected this option independently provided on your browser, we collect information about your online activity both while you are using the Services and after you leave our Services.
You may opt out of cookies and other tracking technologies by changing the settings in your browser or mobile device. Most browsers have this feature, which allows you to disable or delete existing cookies or to automatically reject future cookies. Please refer to the settings or documentation of your browser or mobile device for instructions on how to use these features.
If you have any questions about your choices with respect to opting out of certain collection, use, or disclosure practices, please contact us at support@knitrino.com
Accessing and Correcting Your Personal Information
You have the right to access, correct or delete your Personal Information including Contact Information or Billing Information you provided us. You may access your Personal Information by logging into your account and making necessary changes.
How does Knitrino secure your information?
Knitrino is committed to safeguarding your Personal Information from unauthorized access. Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Does Knitrino share any of the information it receives?
Subsidiaries and Affiliates
We may share your Data or Personal Information only with with our subsidiaries or affiliated companies to provide you the Service or to improve the Service. For example, we use one third party service to send you email, another to send you push notifications.
We do not rent or sell or share your Data to anyone not affiliated with Knitrino. We do not disclose your Data, except for the following limited purposes:
Agents
We may employ or enter a business contract with other companies and people to perform tasks on our behalf ("Agents") - meaning they are helping us provide our Services. We may share your Data with such Agents solely as necessary for them to help us provide our Services. Unless we tell you differently, Knitrino’s Agents do not have any right to use Data we share with them beyond what is necessary to assist us. Knitrino may be liable for the appropriate onward transfer of EU personal data to third parties.
Knitrino uses a third-party credit card processing provider to manage credit card and ACH processing.
Knitrino uses a third-party cloud storage provider to assist users in storing data through the Services.
Knitrino uses a third-party chat messaging provider to facilitate messages communicated through the Services.
Knitrino uses a third-party analytics tool provider to understand how users interact with Knitrino Website.
Non-Agents
Knitrino does not currently transfer personal data to non-agent third-parties. If we change our practices in the future, we will update this Privacy Policy to identify those entities and also provide users with an opt-out choice.
Business Transfers
In some cases, we may buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Knitrino, or substantially all of its assets, were acquired, or in the unlikely event that Knitrino goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party.
Compliance with Law Enforcement
We may release Data when we believe in good faith that release is necessary to comply with the law, enforce or apply our conditions of use and other agreements, protect the rights, property, or safety of Knitrino, our employees, our users, or others. Please note that we may be required to release the personal data of EU individuals in response to lawful requests from public authorities including to meet national security and law enforcement requirements. If your data request draws attention to an ongoing violation of our Services Agreement, we will take action to prevent further abuse, including actions that may notify the user that we are aware of their misconduct.
Knitrino may receive orders, subpoenas or other legal demands for Personal Information that has been collected on behalf of third party providers integrated with Knitrino through the use of their applications or services. In such cases, Knitrino will refer the party requesting the Personal Information to the applicable third-party provider. That provider will respond in accordance with its own policies and may disclose your Personal Information in response to such subpoena or other demand for information. If you have questions about any such disclosures, you should contact the applicable provider directly, as Knitrino is not responsible for the policies and practices of such third-party providers. Knitrino will have no liability in connection with any act or omission of any such provider with respect to your data or information or otherwise.
Children
The Children’s Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register on the Services or send any Personal Information about yourself to us. If you are under 13 years of age, you are not authorized to use any of the Service and must immediately delete your information from Knitrino Website and also from your devices. If we learn we have collected Personal Information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us at support@knitrino.com. We recommend that minors, who are 13 years old but under 18 years old, ask their parents or legal guardians for permission before sending any information about themselves to us or anyone else, whether by using the Service or Knitrino Website.
Others with whom you share your information
We cannot control the actions of other users with whom you share your information. We cannot, and do not, control the information you share with other users using the Services, the Knitrino Website (including via blogs, dashboards, forums), or how such other users will use or share such information. For example, if you share your information via forums, blogs, or dashboards where other users may have access to such information, we are not responsible for other users using such information. Also, if you share information with other users by using the Services such as message function or chat, Knitrino do not control the information you share with other users or how such other uses will use or share such information. Knitrino is not liable for such shared information with other users.
Changes to this policy
Knitrino may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will provide notice of such changes through a posting on the Knitrino Website or through another reasonable means of communication. You are bound by any changes to the Privacy Policy when you use the Services after such notice has been provided. Therefore, we encourage you to check the date of this Policy whenever you access or use the Knitrino Services to check if this Privacy Policy has been updated. You must review this Privacy Policy on a regular basis to keep yourself apprised of any changes. If you do not agree to any modifications to this Policy, your sole recourse is to immediately stop all use of Knitrino Services, and Knitrino Website. Your continued use of any Services or Knitrino Website following the posting of any modifications to this Policy will constitute your acceptance of the revised Privacy Policy. Should you have any questions regarding this Privacy Policy, please contact us at the contact information listed at the end of this Privacy Policy. Please note that none of our employees or agents has the authority to vary any of our Privacy Policies.
Contacting us
If you have any questions or concerns regarding our privacy policy, please contact Knitrino at support@knitrino.com